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The major labels’ response to the Internet has been a massive failure of leadership, and their fall from grace should be taught as a cautionary tale at business schools.”
—-one of the e-mails Guy Hands received after soliciting feedback from EMI staff
HANDS ON: GUY READS HIS E-MAIL
Some of His New Employees’ Suggestions Are Compiled by EMI Boss
Newly ensconced EMI chief Guy Hands has gathered together some of the feedback he received from his staff since taking control into a little white book of quotes. Here is a sample, courtesy of the Financial Times:

● “You don’t need people with an ‘ear’ for hits. People will tell you what they like. It’s not magic. It is called market research.”

● “I’m tired of coming to work and feeling like we are piranhas.”

● “The major labels’ response to the Internet has been a massive failure of leadership, and their fall from grace should be taught as a cautionary tale at business schools.”

● “We need to move from a model of paying royalties to one of joint venture.”

● “300,000 sales can be massively successful and if we spend appropriately and creatively a record like that can be profitable.”

● “Let’s make the CD a premium product again.”

● “It’s all very well finding the hottest new artists and performers, but if you can’t build a relationship with them you will be nothing more than a legend at your own dinner parties.”

● “History can teach us: everyone thought the recordable cassette was the end of the record business—it wasn’t—we just have to re-invent the business model.”

● “It’s time for change.”

 

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